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SHIPPING POLICY

Malaysia

All orders above RM100 qualify for free delivery. Otherwise shipping costs RM10 per order and usually takes 2-6 business days. Currently, we are unable to ship to P.O Boxes.

Singapore

All orders above S$50 qualify for free delivery. Otherwise shipping costs S$6 per order and usually takes 2-4 business days. Currently, we are unable to ship to P.O Boxes.

International

We offer competitive worldwide shipping rates, which will be automatically calculated at checkout. We aim to dispatch your order within 5 working days or less. Depending on your order value and location, we will send your parcel either via courier or registered mail.

If your parcel has not arrived after 28 working days and you have already contacted the local courier/post office, please send us an email to hello@biconi.com for further assistance. It may take us a few days to assist in locating your parcel. If we are unable to trace the parcel, we will send out a replacement if it has been determined that it was not lost due to incorrect address information, rejection by Customs, etc.

We will not be held responsible for any Import or Customs duties, levies or taxes charged by your country.


RETURNS POLICY

If you are not satisfied with your purchase or have changed your mind, you can return the product for a full refund or exchange. We accept returns for products up to 30 days from the date of shipment. Any returned products must be in the same condition you received it and in its original, unopened packaging.

To process your return or exchange, please drop us an email to hello@biconi.com quoting your order number. All shipping costs for the returned item will be borne by you. If an exchange is to take place, we will bear the shipping cost of sending the products out to you (not valid for International orders).